What is skill-based routing (SBR)?
What is skill-based routing (SBR)?
Sep 16, 2024
techtarget.com
The #1 Skills-Based Routing Strategy to BOOST Your Call Center's Efficiency
0:41
The #1 Skills-Based Routing Strategy to BOOST Your Call Cent…
75 views5 months ago
YouTubefoppex technologies
Mitel - How To Setup Skills based Routing in Enterprise Contact Center (ECC)
52:13
Mitel - How To Setup Skills based Routing in Enterprise Contact Cen…
439 viewsDec 14, 2021
YouTubeVerteks Consulting
How to Set Up Skill-based Routing in Yeastar Call Center?
2:13
How to Set Up Skill-based Routing in Yeastar Call Center?
882 viewsMay 4, 2024
YouTubeYeastar
Skill Based Routing with Apex/Flows in Salesforce
1:19:28
Skill Based Routing with Apex/Flows in Salesforce
50K viewsApr 9, 2020
YouTubeSalesforce Exclusive
Webex Contact Center Skills Based Routing Strategy Example - Cisco Video Portal
1:32
Webex Contact Center Skills Based Routing Strategy Example - Cisco …
Aug 31, 2020
cisco.com
How To Optimize Agent Skills For Call Routing?
3:27
How To Optimize Agent Skills For Call Routing?
1 views1 month ago
YouTubeCustomer Support Coach
3:29
What Is Skill-Based Routing For Customer Support?
2 months ago
YouTubeCustomer Support Coach
6:35
What is Skills-Based Routing in a Contact Center
189 viewsSep 12, 2022
YouTubeAdvice from a Call Center Geek
2:42
Skill Based Routing
63 viewsDec 11, 2024
YouTubeNobelBiz
1:08:21
Unified Routing - Skills-based routing
2.1K viewsAug 8, 2022
YouTubeMicrosoft Dynamics 365 Customer Service
5:21
How Do You Implement Skill-Based Agent Routing?
2 views2 months ago
YouTubeCustomer Support Coach
2:30
How Call Routing Works (+5 Types of Call Routes)
10.1K viewsJan 25, 2021
YouTubeNextiva
Guide to Call Routing Strategies
483 viewsJul 17, 2024
YouTubeUnited World Telecom
7:58
What is Call Routing | Types & How to Configure Them in Dialpad
4.5K viewsSep 9, 2022
YouTubeDialpad
3:16
Does Skill-Based Routing Improve Customer Service Efficiency?
1 views2 months ago
YouTubeCustomer Support Coach
4:09
What Are The Benefits Of Skill-Based Routing Strategies?
2 months ago
YouTubeCustomer Support Coach
3:52
How To Set Up Skill-Based Routing For Your Team?
2 months ago
YouTubeCustomer Support Coach
25:34
Attribute Setup for Skill based Routing in Salesforce
12.1K viewsNov 2, 2021
YouTubeSalesforce Exclusive
5:34
Dynamics 365 Customer Service unified routing intelligent skill finder
1.6K viewsNov 11, 2021
YouTubeMicrosoft Dynamics 365 Customer Service
6:40
Skills-Based Routing - Benefits, Best Practices, & How to Set Up
830 viewsFeb 16, 2023
YouTubeGetVoIP - Simplify your search
11:44
Skill Based Routing via Apex in Salesforce - Khyati Mehta
2.5K viewsSep 7, 2021
YouTubeSFDC Learn & Share
4:03
Dynamics 365 Customer Service unified routing skill management
558 viewsOct 18, 2022
YouTubeMicrosoft Dynamics 365 Customer Service
21:06
Salesforce Omnichannel demo setup - Skill Based routing
11.4K viewsMay 23, 2020
YouTubesfdconestop
47:20
Unified Routing - Overview
4.1K viewsAug 8, 2022
YouTubeMicrosoft Dynamics 365 Customer Service
13:10
Skill Based Routing via Salesforce Flow - Khyati Mehta
14K viewsSep 16, 2021
YouTubeSFDC Learn & Share
24:28
Omni Channel Part 2: Mastering Skill-Based Routing in Salesforce
859 views8 months ago
YouTubeSalesforce by Sachdeva
1:59
Service Cloud: Omni-Channel Skills-Based Routing
5.1K viewsMay 8, 2018
YouTubeSalesforce Releases
19:58
Smart Lead Routing with Skill Based & Weighted Round-Robin | Zapier, …
10 views1 month ago
YouTubeEnforcedFlow
29:41
Virtual Agent Academy: Routing work based on skills in Advanced …
9.5K viewsMay 20, 2022
YouTubeServiceNow Community
See more videos
Static thumbnail place holder