When new and complex travel restrictions caused a surge in customer inquiries, Etihad Airways raised the bar for customer service. With the help of Microsoft's Power Virtual Agents, the flag carrier built an integrated chatbot and live chat service that gave customers instant answers to their questions, while reducing wait time and increasing Net Promoter Scores. ✈️ 📖 Read the full story: http://msft.it/6182j4mGk #MicrosoftMEA #CustomerSuccess #EtihadAirways | Microsoft
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