Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Text HELP to 61998 …

BT Help is the place to come for support with all your BT products and services: Speeding up your internet connection, BT Email, managing your account and billing and more.

Jul 7, 2026 · BT handles the vast majority of its incoming disputes through its primary customer service lines. If you need to log a formal complaint, the quickest route is to call them directly on 0800 800 …

Jul 2, 2026 · Here you'll find the best contact numbers if you need to get in touch with BT. These include phone numbers for customer service, faults and business broadband.

Jun 1, 2026 · Customers can report faults online without calling at bt.com/help (BT Help). Text HELP to 61998 for broadband faults or PHONE for landline faults as an alternative (BT Help).

Apr 1, 2023 · There are several different ways you can contact BT regarding a query, problem, or complaint. No matter what’s happening with your broadband, we’ve brought together all the numbers …

May 19, 2026 · Every BT phone line in one place: customer service, sales, complaints, accessibility, bereavement, BT Mobile and BT Business. Opening hours, when to use each line, and how to reach …

Call the experts: Dial 0330 1234 150 (or 150 from a BT mobile) to reach customer service and tech support directly. Check for outages: Use the BT service status page or Downdetector to see if your …

Find out if the provider BT has any current malfunctions, problems or outages. Now on Service Down!

Oct 8, 2024 · But if that doesn’t work, BT will give you a call within 30 minutes to help solve your problem. Bear in mind that you will be charged at your standard network rate.