Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Blue Ocean Applications launches The Agora System's Automated Receptionist—featuring Listen Mode to monitor calls live, ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

As generative AI becomes more firmly entangled with each step in the customer journey, and we get more data on how customers feel about that, a new theme has emerged among vendors and analysts: the ...

The Video Transcript feature automatically generates searchable transcripts for video content uploaded to Therap's Video Library. This addition provides agencies with an easier way to review, share, ...

While the report generation feature will help enterprises accelerate post-mortem of an incident, it is far from enough to avoid similar outages in the future, analysts say. In response to a major ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even ...

Good day, and thank you for standing by. Welcome to the Q2 2025 West Pharmaceutical Services Earnings Conference Call. [Operator Instructions]. Please be advised that today's conference is being ...