The Everest Group PEAK Matrix® report assesses MSP/CWM providers and Services Procurement/SOW providers based on their market impact, vision and capability to deliver services effectively. SWM's ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

DUBLIN – Global security product and solutions provider Allegion has signed a “definitive” agreement through one of its subsidiaries to acquire the assets of the plano Group and its SaaS workforce ...

RALEIGH, N.C.--(BUSINESS WIRE)--Prometheus Group, a leading global provider of asset management operations and optimization software, announced the acquisition of WorkTech, a US-headquartered provider ...

HANOVER, Md., Sept. 16, 2025 /PRNewswire/ -- Allegis Global Solutions, the leading provider of global workforce solutions, was named a Leader and Star Performer on Everest Group's Contingent Workforce ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

Brynne Conroy writes about small business, women’s money and disability finance issues. Her debut book was an Amazon #1 New Release across multiple categories. In 2022, she won an industry award for ...

Shortly after Scholastic Inc. started using new workforce management software at its Missouri-based customer contact centers last September, one of its three staffing analyst positions became vacant.

Recent research reveals that more than 600 businesses in this sector collectively performed 47,832 searches over the past year for specific HR tech solutions... NY ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...