Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

The position of customer-service representative might be thought of as a universal occupation. Just as virtually all businesses need people to sell products to customers, they also must have a point ...

WANT a flexible job, with hours to fit you? Or are you looking for a fast track into management? Then consider stepping into Customer Services. Please provide a valid ...