As the telecom industry goes through a period of rapid change—buttressed by economic headwinds, technology changes, and evolving customer expectations—industry leaders are focusing on customer ...

"They're finding they can't be an MSP without having automation tools," James Foxall, Tigerpaw's president, told CRN in a recent interview. "We don't sell hardware. Our job is to figure out what does ...

When you use your mobile phone, the Internet at your house or anywhere at your business, your work, or consume music, video, image, and text content,you're interacting with telecommunication systems.