In 2014, when Antionette Carroll was tapped to lead a task force on inclusivity for the AIGA–the professional organization for designers–she found that the organization’s primary reference materials ...

Surveys are a popular tool for collecting feedback from donors and program participants. Inexpensive and easy to send, they’re a visible way to engage constituents and signal an openness to outside ...

This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. Subscribe here. Tally is the best free tool for creating surveys.

Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction. But how do you make sure that you are truly measuring ...

Poorly designed surveys can be improved at the supplier level, from better matching of respondents to solving technical problems, writes JD Deitch. Punishing respondent experiences have plagued the ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. May 25, 2018, 05:42pm EDT Jun 28, 2021, 01:21pm EDT This ...