Ofgem, Britain's independent energy regulator, has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019. Under ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

A father-of-two who has endured a five-year wait for Scottish Power to repair his faulty smart meter has welcomed new regulations that will provide compensation to affected customers. Jake Gordon, 37, ...