Salesforce continues to push the AI envelope: The software giant’s latest advancement is the Einstein Copilot Studio, which will allow any Salesforce user to customize their own Einstein AI bot to fit ...

AI chatbots are coming to your Salesforce applications and it looks like it'll all of them. Company executives had a lot to show off during Tuesday's Dreamforce 2023 keynote address, including major ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce introduced its AI layer called Einstein back in 2016 to provide predictive AI services across the Salesforce family of products. In March, just months after the release of OpenAI’s ChatGPT, ...

New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and ...