AI can be integrated into your existing systems; you don’t have to rip-and-replace. But successful AI implementation needs to be done thoughtfully. AI and automation adoption shows no signs of slowing ...

DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...

RingWEM includes native AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording “Focus on customer experience and employee engagement is what separates ...

When calculators first appeared in classrooms, they were met with skepticism. Teachers wondered if students would ever learn to think for themselves again. The same questions surfaced again when ...

For a long time, HR platforms were viewed as back-office systems. Important, yes, but rarely considered critical from a ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of ...