I enjoyed my years in retail, but it's a relatively thankless job. You're seldom rewarded for going above and beyond. You ARE, however, often forced to deal with the most cringeworthy people ...

I enjoyed my years in retail, but it's a relatively thankless job. You're seldom rewarded for going above and beyond. You ARE, however, often forced to deal with the most cringeworthy people ...

Ho ho, hold the phones! As customer service leaders festoon and fortify their contact centers for the holiday surge, some (er, many!) retailers may be experiencing that “last-minute gift buyer” ...