Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...

The rise of robotic process automation in the late 2010s heralded a new era of knowledge work automation. RPA bots could emulate human tasks, completing simple workflows via scripted interactions with ...

Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. In 2019, a McKinsey report found that only 55% of organizations ...

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that ...

As a new class of automation portends to alter how businesses operate, it’s easy to neglect the technologies that preceded them. Don’t make that mistake. Together, generative AI and RPA have the power ...