In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

DMAIC is an acronym for Define, Measure, Analyze, Improve, Control. It is a process improvement methodology of Six Sigma that ...

The term "kaizen," the Japanese word for improvement, is used by businesses to describe a technique of continuous improvement that eliminates waste, improves efficiency and involves all employees in ...

An overarching challenge in healthcare today is doing more with less — improving quality, building partnerships and managing population health while lowering costs. One of healthcare organizations’ ...

Quality improvement (QI) in health care is an activity in which intentional change in processes and systems of care is attempted in a methodical, reflective and iterative manner in order to improve ...

We’ve all experienced painful processes. Maybe it was a process that made everyone on your team miserable. Perhaps a process made customers unhappy, or caused costs to rise and profits to fall.

The higher education accreditation system relies on infrequent, resource-intensive reviews that occur every five to 10 years, often creating lags in identifying and addressing quality concerns at ...