As an advisor to Fortune 100 companies, I’ve witnessed first-hand how inclusive design leads to products, services, and innovations that better serve our customers and clients. When it comes to ...

When you go to work, you bring your whole self with you — not just the part of you that's an employee. From your hopes and fears to your background, values and level of experience, there’s often more ...

In the hustle-bustle of everyday business, where we think more about meeting budgetary goals and competing for the big wins, it's all too easy to overlook the human element. Amidst the pursuit of ...

In today’s corporate world, effective communication and strong leadership are pivotal for creating a thriving, innovative workplace. To address this, I have developed the House of Empathy framework.

Using principles of empathy, the flight attendant transformed a group of strangers into a team on a mission. Imagine the scene: Your plane just landed late. You’ve barely got enough time to catch your ...

"Try to be a rainbow in someone's cloud." As we ring in 2025, the words of American poet and civil rights activist Maya Angelou ring particularly true. After all, we all could use a little more ...

A growing number of leaders are recognizing the crucial role of empathy, collaboration and innovation in achieving exceptional performance. As someone deeply passionate about the art of leadership and ...

This is the second post in a two-part series on how to address some of the drawbacks and integrate the benefits of online meetings. In our previous post, we described how multiple senses are needed to ...