Contact center performance management (CCPM) is an analytical approach to managing and improving the effectiveness, quality and overall experience provided by the contact center. It is a process that ...

The Pentagon has released a new guidebook that helps procurement officers buy services in line with performance-based standards. In 1999, the Defense Department spent as much money on services as it ...

Organizing and monitoring how your company gets work done is an integral part of running a successful business, and the fastest way to do so is with the best performance management software on the ...

A performance and compensation management software that provides purpose-driven metrics for your team. Performance Pro is a performance and compensation management software from HR Performance ...