As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

A Performance Improvement Plan (PIP) is a tool designed to give an employee with performance deficiencies the opportunity to succeed. It may be used to address issues with meeting specific job goals ...

Eliminating these common mistakes from the performance review process can optimize the process and make it a more worthwhile ...

Not every business is filled with star employees who consistently meet or exceed the expectations placed on them. For employees who don’t fall into that category, the responsibility of helping them ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

Supervisors and managers are expected to set clear standards of acceptable work performance and use timely verbal and, as necessary, written feedback as an initial way to correct unsatisfactory work ...

Here, Dr. Charles Hagood, president of transformational advisory services at Press Ganey, discusses how hospitals can implement a sustainable, organizationwide process improvement approach that can ...

The employee performance management process is ready for an overhaul, thanks to the changing needs and requirements of employees, the organizations they work for and the customers they serve. The ...