4.2 times more likely to buy again 5.6 times more likely to forgive a company after a mistake, and 7.2 times more likely to try a new offering compared with detractors (unhappy customers). Adobe also ...
Net Promoter Score, or NPS survey, is an important tool for measuring customer satisfaction. It assesses how likely customers are to recommend your brand to family, friends, and others. Therefore, ...
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