On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.
It's a dead heat. Edge: Even To ITIL or Not to ITIL? The most polarizing line of demarcation among help desk software solutions is whether or not a service adheres to the Information Technology ...
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