Rockville Centre, N.Y.-based Catholic Health has spent the last 10 years building what is now an award-winning culture of safety. On Feb. 5, Press Ganey recognized the system with its HRO Foundation ...

Organizations and broader society often emphasize individual resilience in the workplace. We saw this on display among healthcare workforces throughout the COVID-19 pandemic, as individuals on the ...

More than five years ago, Harry S. Truman Memorial Veterans’ Hospital began a journey to improve the patient and employee experience by working toward becoming a high reliability organization (HRO).

Leaders must understand and address the underlying factors that contribute to catastrophic safety risk. Four years before BP’s Deepwater Horizon became global news, ExxonMobil walked away from a $187 ...

IRVINE, Calif.--(BUSINESS WIRE)--Medical errors claim the lives of nearly three million individuals across the globe every year. In any other high-risk industry, like aviation and nuclear power, these ...

Root cause analysis: A framework using principles of high reliability. Association of electronic medical record (EMR) QTc alerts with higher mortality within 10 days for patients with blood, lung, GI, ...

As OhioHealth came out of the coronavirus pandemic, its quality and safety team decided there was a need to do an entire reset across the health system. OhioHealth has made becoming a high-reliability ...

It wasn’t until June 14, 2021 that the U.S. Centers for Disease Control and Prevention finally published its guidance for diagnosing this condition. Without concrete guidance on how to diagnose and ...

Maintaining a strong safety culture is an important goal for healthcare organizations, but the listening methods most commonly used to gain insights on where organizations fall short, and how they can ...

Healthcare leaders around the world have been sharing important lessons about their COVID-19 response. For example, I recently spoke with a hospital in the southeastern U.S. For more than a decade, ...