Strong client and customer relationships are critical to business growth, retention and reputation—but they don’t happen by chance. They’re built over time through consistent leadership, clear ...

Unconventional, even counterintuitive leadership advice from Mark Cuban. The average entrepreneur tends to have limited ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Shubhangi Goel Every time Shubhangi publishes a story, you’ll get an alert straight to your ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

At age five, I launched my first venture: a neighborhood hot dog stand. Using birthday money, I’d bought a Presto cooker that could cook six hot dogs in a minute. After convincing my mom to front ...

Servant leadership isn’t just a philosophy; it’s a choice that redefines what leadership should feel like. It’s about prioritizing your associates first. Servant leadership shifts the focus from the ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.

My colleague, an expert in leadership development David Day, has written a terrific new book that is a must-have for those who work in the area of leadership development, and for anyone trying to ...