Conversational AI has officially entered the chat...and voice...and video...and email. While it’s tempting for business leaders and IT decision makers to be ...

Forbes contributors publish independent expert analyses and insights. AI researcher working with the UN and others to drive social change. We are witnessing a paradox. While artificial intelligence ...

From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have eagerly jumped on the bandwagon; consumers are now accustomed to receiving ...