The IT Information Library (ITIL) has been the framework of choice for IT service management over the past two decades and has been successfully implemented by an increasing number of companies which ...
After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...
Quintica, the South African-based service management training specialist, has become the first organisation to be accredited by The APM Group (APMG) to deliver ITIL training on the African continent, ...
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