Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

One of the biggest signs that customer service in the banking industry is moving from getting lip service to getting top-management attention may be the 80,000 interviews Wachovia Corp. conducts with ...

"A perfect score means every little detail, from product knowledge to fit, care, and service, met the highest standards," ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Marlene Summers, senior vice president of ECI's Global Customer Support, named a Silver 2025 Stevie Award winner for her leadership and proven operation model; ECI also won two Silver Stevie Awards ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Let's face it: Everyone is doing more with less. Whether that's because of layoffs, reduced budgets, or just the general impact of today's economic uncertainty, teams are scrambling to keep the ...