People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Ryan Block called Comcast for what he thought would be a simple request -- to disconnect his service. What ensued was any customer's worst nightmare when talking to a service representative. AP; ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Click to share on Facebook (Opens in new window) Facebook Click to share on X (Opens in new window) X Calling the customer service line from hell! An AOL executive’s recording of a phone call with an ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

When it comes to getting fast customer service, the early bird gets the worm. That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked at the median ...

Comcast apologizes for employee who refused to take no for an answer. — -- Whatever happened to the old saying, "the customer is always right"? Comcast issued an apology today after one of its ...

Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience, with the ability to build long-term brand loyalty and shape ...

What are the differences between a call center and a contact center and why does it matter for customer experience programs? Call centers and contact centers can serve as the front lines of your ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...