Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...
Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This breakthrough redefines efficiency, elevates customer experience, and ...
At DBS Bank, customer service officers (CSOs) perform a plethora of tasks each day, from searching for product information to responding to customer queries and writing call summaries based on recall ...
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