Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In recent months, I have wasted countless hours engaged with customer service agents in what has more often than not felt like a contest of wills. Most of my time in these battles has been spent ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

Customer service and the government … do they belong in the same sentence? Some may even say it’s an oxymoron. Our most recent customer service and CX research study included the following question: ...

But my brother assured us the line would move quickly. He knew I really wanted Chick-fil-A, as I hadn’t been in a while — it was the first time I had visited the U.S. in four years, and that meant ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...