A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

SAN DIEGO--(BUSINESS WIRE)--MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has made available a copy of the recent Gartner report titled, Delivering ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

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AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

I have long been interested in how companies can capture, structure, and apply the knowledge and insights embedded in customer support transactions. Watching the progress in this area has been a long, ...