As the real-life impact of the CrowdStrike and Microsoft outage continues to unfold, one thing is clear: building crisis communication strategies is an essential part of leadership. It’s a step that ...
Communicating with all those employees sitting in front of computers is easy. But if your workforce includes employees in manufacturing, retail, hospitality or healthcare, you may have to work a ...
We live in an age of great sensitivity to language–some might even say hyper-sensitivity. While being too “politically correct” might cause some people to roll their eyes, you ignore individual ...
The Covid-19 pandemic unexpectedly ushered in a sense of calm worldwide, providing a much-needed respite for individuals like myself who have autism and sensory processing disorder. Decreased noise ...
The best communicators draw on what is needed in a given moment, for a given audience. This often is a mix of objectivity, facts, emotion, and connection. Some researchers have categorized and studied ...
Using inclusive language in employee communications reinforces an organization’s priority on inclusion, improves the employee experience and increases the likelihood of talent retention, global HR ...
Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in ...
How we communicate shapes our everyday working and study lives. Here you will find guidance and resources on contemporary communication practices at ETH Zurich. Language not only shapes perceptions ...
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