Transaction-side training programs reinforce the importance of client and attorney engagement. Flexibility is an important component of training programs as well, with firms needing to adapt to ...

The Commonwealth Bank of Australia (CBA) has built a Customer Engagement Engine it has touted as powering customer experience through the use of artificial intelligence (AI) and machine learning. The ...

When people seek out the services of a lawyer, they’re not usually in the best state of mind. They have an unpleasant problem to solve, and they likely have some preconceived notions about what it’s ...

Finding new clients can take up a significant amount of time and energy in your business. And once you get them, you have to keep them. That's where client engagement becomes paramount. Engagement is ...

If you utilize dialectical behavior therapy (DBT) in your clinical work, you already know that this modality can be extremely helpful to clients. In some cases, DBT literally saves lives. You may also ...