As chatbots explode in popularity among young people, CNN’s investigation found that most of those we tested are not only failing to prevent potential harm – they are actively assisting users by ...

Tests conducted with some of the world’s most widely used chatbots found that several systems gave troubling guidance when ...

Mahdi and his team found several communication problems. People often didn’t give the chatbots the necessary information to correctly identify the health issue. Conversely, the AI systems often ...

Eugene Goostman -- the fake 13-year-old from Odessa, Ukraine who doesn't speak English all that well – makes for a semi-convincing chatbot.

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...