Businesses considering integrating artificial intelligence into their customer service workflows might be interested in a new video created by IBM. During which Manish Goyal, a Senior Partner at IBM ...

Learn two ways to manage workflow state on n8n, from canvas logic to tables that validate order numbers, for consistent ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations Built natively on CXone ...

Business growth is a sign of success. But for customer service teams, it’s a good thing that comes with complications. As the department brings on more agents and gets a higher number of inquiries, ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM today announced the industry’s first workflow-powered, agentic approach to customer ...

Customer service impacts every facet of the business. While automation and other tech have continued to evolve to support customer interactions, generative AI and large language models (LLM) are an ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Ushur, a company developing conversational AI and business automation ...

The most effective customer experiences don't just use AI, they activate it across every channel, system, and team. When every workflow is connected from intent to resolution, service becomes faster, ...

COMPANY NEWS: The new solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations. NICE ...