Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. For the first time ever, organizations are employing a ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

This consensus study will assess the theoretical approaches and empirical science on generational differences as espoused in the popular literature, to include both an assessment of the research and ...

The #1 rated global provider of workforce management solutions is recognized for providing exceptional value to its enterprise customers — outperforming on price, features, scalability, and ease of ...

SAN DIEGO--(BUSINESS WIRE)--Nurse scheduling and staffing remains one of the most complex challenges for hospitals and health systems. With more than 15 years of experience in driving operational ...

Talent management represents how your organization skillfully attracts, retains and nurtures its workforce. Whether you run a small team with only a few employees or a growing organization with dozens ...