Human resource management is undergoing a fundamental transformation as organizations navigate rapid digital evolution, rising employee expectations, and intense competition for skilled talent.

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

ROCHESTER, N.Y.--(BUSINESS WIRE)--Paychex, Inc. (Nasdaq: PAYX), an industry-leading human capital management (HCM) company, announced today a suite of AI-driven innovations to transform the HCM ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

SAN FRANCISCO, CA, August 21, 2025 (EZ Newswire) -- Assembled, opens new tab, the all-in-one platform trusted by the world's most discerning customer support teams, today unveiled its support ...

The integration of AI agents within the enterprise is rapidly transforming the way businesses operate. AI agents, with their ability to automate tasks, analyze data and enhance decision-making, will ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end AI ...

RingWEM includes native AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording “Focus on customer experience and employee engagement is what separates ...

Customer impact. Contact center leaders gain unified platform for efficiency and agent empowerment. RingCentral, Inc. acquired CommunityWFM on Sept. 8, 2025, adding AI-powered workforce management ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of ...